ERNES Hotel Alma Bukit Mertajam

Nice place and environment are clean & cooling. Staffs are friendly and helpful.

Not bad, the spot was city centre, easy to travel everywhere, room is clean too, will pick again for next time. Good!

Convenient place. Centre in the city and convenient for food.

Nice environment, will come again next time, suitable for business trip

No frills hotel. All amenities needed are in place. The housekeeping staffs are really nice. Sockets are next to the bed

Supposed to be NON Smoking but the room allocated was full of cigarette smell . Rules are not implemented as we found there are guests smokhang inside the room and at first floor lobby as well. There isn't double layer curtain blinds except the thick curtain so you can't open the thick curtain as others can see through the window . There isn't any any shower door except a very fragile/ thin layer of cheap plastic screen that could not prevent the water from spilling towards the bathroom door and flooding the whole floor that has made it very slippery. Towet rack is installed too high , you may find it difficult to reach. TV reception is so poor you couldn't tell which channel or program is playing. Overall ,room is clean but others are disappointing and room rate is expensive. Will not recommend anyone to stay .